Terms & conditions


This agreement is between the client and Footsteps Limited. Footsteps Limited may make amendments to the current terms and conditions without prior warning to the client.

Updated terms and conditions will be distributed to all current clients on an annual basis along with the details of the following year’s timetable.

Terms and conditions will be issued along with the first invoice and must be signed and returned to the Footsteps Centre prior to the session taking place.


Every child must have completed a one-to-one assessment before starting the Footsteps programme.


Bookings /multiple bookings can be made at any time for the current year. If a session is full we will operate a waiting list for each session.


A £300 deposit per session is payable within one month of receipt of invoice to secure the session.

Final invoices for the remaining balance will be sent two months before the session begins and payment is required six weeks before the start of the session.

Deposits are non–refundable and non–transferable. Failure to pay invoices within the allotted time-frame will result in the space being offered to another family. No refund will be issued.

Third party invoices will be sent directly to the third party/charity as applicable.

Payment methods

Payments can be by cheque made payable to Footsteps Ltd, cash or bank transfer.

Cancellations & Refunds

If you cancel a session the £300 deposit is non-refundable and non-transferable. If you cancel a session once a final balance has been paid and it is less than 6 weeks before the session begins, Footsteps Limited will refund the final balance only if the slot is filled by another family on the reserve list.

If Footsteps  has received external charity funding for the session the final payment will be processed 6 weeks before the start of the session. If you cancel the session after the final payment has been processed the final payment is non-refundable and non-transferable unless we can fill the slot with another family on the reserve list.

Cancelled sessions due to medical grounds  will be subject to a full refund on receipt of a medical note, or the amount will be transferred to another invoice if applicable.


Footsteps Limited reserves the right to cancel sessions or single hours of therapy if a therapist is ill. Where possible, Footsteps Limited will endeavour to find replacement hours during the three week session. If this is not possible, a refund will be issued or transferred to another invoice.

If a whole session has to be cancelled by Footsteps Limited, we will refund the whole amount or we will transfer the amount to another invoice if appropriate.

If a patient is absent due to illness for more than three days, Footsteps Limited will endeavour to refund an agreed percentage of the missed sessions on receipt of a Doctors certificate. In the case of vomiting bugs, the Footsteps Centre operates a 48 hour from last symptom policy. It is at the discretion of the therapist providing treatment as to whether they continue to do so if they feel a child is too unwell to continue.

Adverse Weather Policy

In the event of adverse weather conditions, should the Footsteps Centre remain fully operational a refund will not be issued for missed sessions. If the Footsteps Centre has to close then a refund for missed sessions will be made or the refund transferred to another invoice.

Access to medical records

Footsteps Limited agrees to provide copies of reports on the receipt of a written request, and will endeavour to  issue the report within two weeks of a session ending.

Visitor records

All parents are required to sign in and out of the Footsteps Centre using the visitor’s book, leaving a contact number and car registration details. Families are welcome to leave the Centre but please make sure you can be contacted in an emergency.

We ask that only one person accompany the child during each session. All other occasional visitors such as teachers and other physiotherapists must make an appointment if they wish to visit the Footsteps Centre.


Parents must sign an agreement stating that they take full responsibility for their child and for any accidents that might occur when their child is not with a therapist having therapy.

Siblings who are present during sessions are the responsibility of parents whilst at the Footsteps Centre. We ask that siblings refrain from running along the corridor as this can disrupt therapy sessions.

On occasions where there may only be one therapist in the building providing therapy we ask that parents stay in the Centre to aid in an emergency situation.

Complaints procedure

If you wish to raise a complaint please contact the Footsteps Centre office;

Email: info@footstepscentre.com

Telephone: 01865 340376.